2 Reasons Why Live Chat is Beneficial for Your Website
Live Chat is still an unexploited potential that can not only improve your sales but also help you comprehend your visitor’s action on your website. Below are 2 main reasons we think every online business needs to have Live Chat installed on their website : 1. Say Goodbye to long queue times and annoyed customers: Traditional phone support gets banged with hundreds of queued calls when you are conducting a promotion or there is a problem with service. This has been a tax for many ventures who can’t manage to employ large teams and end up in having an annoyed customer base. With Live Chat, you can not only help your customers instantly but also protect them from the quarrel of going through long IVR menus before they can interact with a human. From a customer’s perspective, this alone can transform them into a jolly customer and from business’s perspective; live chat helps one step towards accomplishing your goal for world class support. 2 . Why wait for Support...