2 Reasons Why Live Chat is Beneficial for Your Website


Live Chat is still an unexploited potential that can not only improve your sales but also help you comprehend your visitor’s action on your website.

Below are 2 main reasons we think every online business needs to have Live Chat installed on their website :

1. Say Goodbye to long queue times and annoyed customers:

Traditional phone support gets banged with hundreds of queued calls when you are conducting a promotion or there is a problem with service. This has been a tax for many ventures who can’t manage to employ large teams and end up in having an annoyed customer base.

With Live Chat, you can not only help your customers instantly but also protect them from the quarrel of going through long IVR menus before they can interact with a human. From a customer’s perspective, this alone can transform them into a jolly customer and from business’s perspective; live chat helps one step towards accomplishing your goal for world class support.

2. Why wait for Support team to answer in 24 hours!

Email is still a advanced method of interaction for many businesses but why keep your customers waiting for 24 hours when they require instant help, for example they may need some more statistics before signing up or want to reset their account password?
With Live Chat, you can not only speed up the checkout process by answering product questions quickly but also offer swift and efficient technical support to existing members.

For instance, if you are hosting a webinar to encourage a new product or service and someone is experiencing difficult connecting to webinar, assisting via email is not the best option (especially when you declared to provide on call webinar bonus). Similarly, if you are an ecommerce store and operating a 25% discount on New Year Eve with limited slots, Live Chat can help your consumers transform instantly and easily.

Generally, only 15% of website visitors become leads. Through our chat support services, increase the leads by engaging in real-life conversations and convert more visitors before they vacate.

Summary

Live Chat is still an unexploited potential that can improve your sales by saying Goodbye to long queues.
Location: Mumbai, Maharashtra, India

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